Frequent asked questions

 1) Check carefully that the number of package received is the same as the number written on the delivery note 

 

2) Check carefully the integrity of the packages.

 

- If package is intact, sign the delivery note

- If package is DAMAGED, sign the delivery note adding the writing "goods unchecked"

 

3) Check the status of goods. Are they ok or damaged? If damaged see the following step.

If package received is damaged follow these steps:

 

- Take a picture of the package trying to highlight the problem

 

- Open the package paying attention to the good inside. (Good inside could be intact)

 

- If also the good is damaged or it has other problem, take a picture of the good trying to highlight the problem.

 

- Send an email to sales@bernigroup.com with your name, number of delivery note, description of the problem and photo taken. Wait for our email back.

 

 

Transport is always at customer's charge.

 

Customer can use its own forwarder or our forwarder. In this second case the cost of transport will be charged in the invoice.

Transport cost varies according to the weight and volume of the goods. We will communicate the right price when confirming the order.

 

If customer picks up the good directly to our company, no transport cost will be charged.

Delivery time depends on services request when ordering (delivery with phone calling, scheduled delivery, etc.). All these additional services have an extra cost.

 

In Italy delivery time is almost 3 days

 

In Sardegna, Sicilia and other island, delivery time goes from 5 to 7 days

 

Delivery time change according to the destination country.

Customer can receive his order wherevevr he wants. At his house, at a dedicated warehouse, etc.

Customer must pay thorugh a bank transfer before receiving good.

Good will not leave our warehouse before receiving the credit on our bank.

 

Good will not leave our warehouse only with a payment receipt.

 

If customer come to our warehouse to buy good, can pay with:

 

- CASH

- CREDIT CARD

Yes, you can return a good by bringing it to our company with the original invoice. In Our company we will refund money.

 

If customer cannot come to our company, he must send en email to sales@bernigroup.com where he explains the resons why he wants return the good. If good is not damaged and the return happens because customer changes idea, delivery cost from customer to our company are on customer's charge.

Modality of refund of money will agree directly to the customer. Usually refund has the same modality as the payment.

There are two modalities to place an order:

 

1) By sending an email, by telephone or fax

 

2) By website

 

If you use the website, please follow the procedure below:

 

- Register under CONTAC US filling up all the blanks

 

- Once registered, if you "are" a company*, you will receive a password to enter the customer area.

- If enter the webside through the customer area, you can see products with their price.

 

- Select the product/s you are interested in. Product/s you selected will go into a list that will be sent to our selling office. Our selling office will contact you to complete the order.

 

 

* Berni Group S.r.l. sells only to VAT number holder. So, people who do not have VAT number will not able to view the price of our item and their details will be sent to our shop.

 

If you forget the password, you can recover it going to CUSTOMER AREA ACCESS and click "If you do not have an account fill out the registration form".

An aumatically email will open. Here you can make your request.

 

Yes, even though sometimes product will be differ in colour and packaging.

If we have stock, we will provide to deliver the item as soon as possible. If a product runs out of stock, it will be deleted from our website and if you ordered, you will receive a written email. 

Yes, you need to subscribe to our newsletter.

Inside every newsletter there is a link to delete your name from receiving the newsletter.