05
Apr
2016
What do I have to do if package and good received is damaged?
If package received is damaged follow these steps:
- Take a picture of the package trying to highlight the problem
- Open the package paying attention to the good inside. (Good inside could be intact)
- If also the good is damaged or it has other problem, take a picture of the good trying to highlight the problem.
- Send an email to sales@bernigroup.com with your name, number of delivery note, description of the problem and photo taken. Wait for our email back.
IMPORTANT: KEEP THE ORIGINAL PACKAGE!